Accepted Methods of Payment.
Stun Guns Unlimited accepts PayPal, Visa, MasterCard, American Express and Discover. Stun Guns Unlimited also accepts personal checks (with a 10-day hold on shipping for the check to clear)
The time needed to ship merchandise will vary depending on the shipment’s location and the particular time of year. Stun Guns Unlimited Customers should expect a 7-10 day delivery time.
Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to Stun Guns Unlimited customers.
STATES WHERE STUN GUNS AND TASERS ARE RESTRICTED:
Stun Guns Unlimited can NOT ship Stun Devices to Hawaii, New York, Massachusetts, Michigan, Illinois, New Jersey, Rhode Island, Wisconsin, Connecticut or the city of Philadelphia, PA.
If Stun Guns Unlimited finds that you are trying to ship a personal self-defense product to a city or state that does not allow them, unfortunately, we won’t be able to fulfill that order. However, if you’re able to provide an alternate shipping address to an area where they are allowed we’d be more than happy to send over your new non-lethal self-defense products!
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. Stun Guns Unlimited is not responsible for damage caused by the freight carrier.
If a product appears to have a manufacture’s defect, email Stun Guns Unlimited Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy.
Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@StunGunsUnlimited.com (with “RETURN” in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
If you received a different product than initially purchased, the item must be returned with the following:
All original contents (product, manuals, instructions, etc.).
Original invoice or receipt.
Once a return is authorized by our return department you should:
Return the item to the address given to you by our return department.
Write the Return Authorization Number clearly on the box or package.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error.
You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
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